Return/Refund Policy.

This Policy is updated and effective as of 7/16/2024

Delighted Customers:

We strive to delight our customers with their experience and orders from Lazy J Farms Butcher Shop. If you have any issues or questions regarding an order, please contact us by phone (preferred) or email, and we will try to remedy them. Our complete contact information is at the bottom of this policy.

Returns/Refunds for Perishable Items & Shipped Orders:

• Final Sale: All sales are final with no returns or refunds. Orders are custom cut and our products are perishable.
  • Products are freshly cut, inspected for safety, and packed for shipment and consumption.
  • Perishable products, especially those opened, used, expired, or damaged, cannot be restocked or resold due to health and safety concerns.
• Handling Responsibility: We are not responsible for products not promptly brought inside and properly stored. This includes but is not limited to:
  • Deliveries left outside, especially if left outside in high heat, sun, or for extended periods.
  • Lost or stolen deliveries.
  • Refused shipments/deliveries.
  • Customers should bring orders inside ASAP, inspect for issues, and store them properly.
• Pickup Orders: Orders for pickup that are not picked up by week 3 or more from their completion date will be forfeit without refund and disposed of. We send notifications by email and may also contact you by phone when your order is ready or to remind you to pickup your order.
• Carrier Issues: We are not responsible for carriers who mis-deliver, lose, damage, or otherwise fail to properly deliver a package. Contact both the carrier and us to investigate and file any necessary claims. If we file a claim, we may offer to replace your order after investigation at little or no further cost.
• Customer Concerns: If there is an issue with your order, please contact us by phone (preferred) or email. We may require images, proof, or other details to investigate the issue. Remedies, at our discretion, may include store credit, product replacements, or other solutions.

Returns:

• Perishable Food Items:
  • We do not accept returns of perishable items from online, phone, or in-store orders. Returned perishable items will be disposed of without refunds or credits due to health & safety concerns.
  • If there is an issue, contact us. We may request images and details for review.
  • Do not consume expired, damaged, spoiled, contaminated, or improperly prepared products. Lazy J Farms Butcher Shop is not liable for any issues arising from consuming compromised products.
• Non-Perishable Items:
  • Returns for select non-perishable items may be accepted at our discretion.
  • Criteria for Non-Perishable Returns:
    • You must contact us and receive approval for a return prior to returning any item(s). Unapproved returns will not be accepted and will be disposed of.
    • Items must be new, unopened, with all seals intact.
    • The return request must be received within 14 days of the original order date.
    • Approved returns must be received within 30 days of the original order date.
    • Return shipping is the customer’s responsibility or may be deducted from the refund.
    • A 15% restocking fee and original shipping cost will be deducted from the refund.
    • We reserve the right to inspect and decline returns that do not meet our criteria.
  • We do not accept returns for opened or used items.

Cancellations, Credits and Refunds:

• Unprepared/Unshipped Online Orders:
  • You may cancel orders via your account prior to any preparation, processing, or shipping, or contact us by phone during store hours or by email to cancel.
  • Once processing begins or your payment has been charged, cancellations or refunds are not accepted due to the custom and perishable nature of our products.
• Prepared/Shipped Online Orders:
  • If an issue occurs or a return is accepted, a credit to your online store account may be issued, or products may be replaced at our discretion.
  • Credits, replacements, or refunds will be processed after inspecting and approving any returned items.
  • Replacement products may be sent if deemed appropriate.
• In-Store Paid Orders:
  • Refunds, if accepted, will be issued to the original payment method.
  • Returned items are subject to inspection and a 15% restocking fee, similar to online returns.

Product Replacement:

If there is a problem with your order, contact us immediately for investigation and resolution. While returns or refunds on perishables are generally not offered, product replacement or account credits may be considered at our discretion.

Excluded items:

The following items are completely excluded from any and all Returns, Refunds, and Store Credit.

• Limited Time & Seasonal Items
• Special, Sale, Clearance, or Close-Out Items
• Expired Items
• Gift Cards or other Gift Items
• Store Credit
• Refused Deliveries

In Closing:

If a return is accepted, please allow up to 30 days for inspection and processing. We will notify you of the return status and any store credit, replacement, or reimbursement.

We reserve the right to adjust or change these policies at any time with or without notice and to decline or refuse returns or refunds for any reason or no reason at our sole discretion.

By ordering from us online, by phone, or in-store, you agree to these terms in their entirety.

Contact Information:

Phone:
1-423-398-5595 (Preferred)

Mail:
Lazy J Farms Butcher Shop
2204 Bloomingdale Road,
Kingsport, TN 37660
(Please allow up to 15 business days to receive review and respond to postal mail.)

E-Mail:
Support@lazyjbeef.com
(Please allow up to 10 business days to review and respond to emails, most will be reviewed sooner.)

Business/Store Hours:
Thursdays & Fridays: 9am-6pm Eastern
Saturdays: 9am-3pm Eastern